Frequently asked questions
Artwork & files
What format can I upload my artwork in? ▼
We recommend uploading all artwork in PDF format for best results. JPEG, PNG, TIFF, BMP, and EPS are also accepted.
I uploaded my artwork, but haven't received a proof yet? ▼
Proofs typically arrive within 5-10 minutes. If it's been more than 20 minutes, check your spam folder, verify your file format, or email info@thesignpad.com with your order number.
My artwork failed Pre-Flight and is on hold. What do I do? ▼
Common issues: incorrect sizing, files approaching 1 GB, or "Resolution Too Low" - by far the most common. Follow the instructions in the email and re-submit corrected artwork.
Why are there green lines around the edge of the online designer? ▼
The green dashed line will not print. It marks the safe zone for text and grommet placement.
I accidentally approved my artwork. Is it too late to change it? ▼
Call or email us immediately - there may be time to cancel before printing begins, depending on the production queue.
Do you run colour samples? ▼
Yes. Samples are available with an approximate $20 minimum charge. We meet G7 colour-profile standards.
Your account & orders
I don't have an account. How do I sign up? ▼
Sign up online in under a minute on our signup page. You'll need an email address, a password, and a company or business name. Prefer human help? Email info@thesignpad.com.
Where can I view the status of my order? ▼
Check the Order History tab on your account. Statuses include: Order Received, Pending Artwork Approval, Printing & Production, Quality Control, Completed, Job Held, and Cancelled.
Can I get a quote before placing an order? ▼
Yes - instant pricing on every product page on our site. Larger or custom projects: email info@thesignpad.com or call 250-590-7785.
Can I submit a large project manually? ▼
Yes. Email your files for custom quote processing and manual handling.
Products & materials
What types of signs do you offer? ▼
Coroplast, Sintra (PVC/Komatex), Alupanel (aluminum composite), foam board, polystyrene signs, vinyl banners (opaque or mesh), plus trade show displays.
What's the difference between coroplast and sintra? ▼
Coroplast is lightweight, inexpensive corrugated plastic - ideal for temporary signage. Sintra is more rigid, durable PVC - best for semi-permanent applications.
Do you print double-sided signs and banners? ▼
Yes, most products are available in single- or double-sided.
What's the largest banner size you can print? ▼
Our large-format printers produce banners and signs in very large sizes - several hundred square feet via tiling. Contact us for custom quotes.
Do you offer custom-sized signs? ▼
Yes - instant pricing for most custom sizes. Larger or unusual dimensions: contact us for a quote.
Pickup, delivery & shipping
Can I pick up my order in Victoria? ▼
Yes - #103-2675 Wilfert Road, Victoria BC V9B 6M3. Select In-Store Pickup at checkout. Hours: Mon-Fri 8:30 am-5:00 pm.
Do you deliver in Greater Victoria? ▼
Yes, delivery is available throughout Greater Victoria and surrounding areas. Cost is shown at checkout.
How long does production take? ▼
Standard production is 2-3 business days after artwork approval. Larger or more complex orders may take longer.
Do you ship outside Victoria? ▼
Yes, we ship across BC and Canada. Costs are calculated at checkout.
Where is The Sign Pad located? ▼
#103-2675 Wilfert Road, Victoria BC V9B 6M3 - near Westshore, with free parking. Open Mon-Fri 8:30 am-5:00 pm.
What areas do you serve? ▼
Greater Victoria and Vancouver Island, plus nationwide shipping across Canada.
Services
Do you offer design services? ▼
Limited design assistance is available case-by-case, and we provide free online templates. Email info@thesignpad.com for inquiries.
Do you do vehicle wraps? ▼
Yes - full and partial wraps, fleet graphics, and magnetics available as custom projects.
Do you install signs? ▼
Yes, professional installation services throughout Greater Victoria - building mounting, displays, and more.