We recommend uploading all of your artwork in PDF format. This allows us to run automated pre-flight checks on your artwork. Since PDF artwork is vectored based, it allows for the best finished print quality compared to other formats. We do also accept JPEGs, Bitmaps, TIFF files and EPS. But for best results we recommending using PDF.
In general you should receive a proof for your items within 5-10 minutes of uploaded artwork. In rare circumstances it can take slightly longer depending on the complexity and size of your files. If you haven't received your proof within 20 minutes we recommend the following:
If you received an email that your artwork failed pre-flight, the email should have specified the reason. This can be a variety of thing such as:
You will notice in a bulk of the templates we provide in our online design tool, we will show you "safe zones". This green dashed line will not print when your file is submitted to print production. This line or grommet marking is intended to show you the areas to keep type or other critical elements within, or to show you where grommets will be placed on your item.
Please call or email us right away and we may be able to catch this before your item is printed. After approval your artwork goes to awaiting printing in our system. It could be anywhere from minutes to hours or more before your item is actually printed depending on a variety of factors. So there may be time to cancel that artwork and have you resubmit new artwork. We recommend calling us ASAP so we can assist you with this right away.
Absolutely :) In some cases it may be easier for you to submit artwork files and requests to us via email. We can still create a custom quote for you to review, receive your files and manually process them into our print system for you :)
All of our printers are carefully color calibrated with custom built ICC profiles to meet G7 Idealliance color printing standards. We are the only company on Vancouver Island who currently meets G7 color profile standards. This allows us to ensure files submitted in CMYK will be printed as true to your provided files as possible. With that said, there can still be small differences in your expected outcome and what is possible for a printed color gamut in CMYK print. If you would like a printed sample before proceeding with an order please touch base with us via email and we can arrange for a print sample, Depending on the files, and size, there would likely be a minimum charge of Approx $20.
Currently our accounts are setup on a per-request basis. We offer term payments for our customers so they can place orders and pay bi-weekly or monthly. If you wish to create an online account please contact us at email@example.com. We will open up automatic accounts shortly though.
Under the ORDER HISTORY tab you will have access to view all your previous orders. You can view the specific order which will show you all items in that order, as well as their prodcution status.